Last updated: 2026-05-16
This Privacy Policy explains how SMBFlow ERP collects, uses, and protects information submitted through our website, demo forms, dashboard, and related services.
We may collect contact information such as name, email, phone number, company name, business type, and messages submitted through demo request forms.
For logged-in users, SMBFlow may store business operational data such as customers, products, invoices, payments, vendors, inventory activity, audit logs, email outbox records, backups, campaign links, and reporting data.
We may collect UTM fields, referrer information, landing page URL, short campaign link clicks, browser user-agent, and approximate IP information to understand campaign performance and lead source.
We use information to provide ERP functionality, respond to demo requests, manage customer support, improve product performance, monitor system health, analyze marketing campaigns, and maintain security.
We do not sell personal information. We may use trusted service providers for hosting, email, payment processing, analytics, or infrastructure support when needed to operate the service.
We use reasonable administrative, technical, and operational safeguards to protect data. No system can be guaranteed 100% secure.
We retain information as needed to provide the service, maintain business records, support audit logs, comply with obligations, and improve the platform.
You may contact us to request updates or deletion of certain information, subject to legal, security, backup, and business record requirements.
Privacy questions can be submitted through the Contact page.